Welcome to Jewels Mitra (“we”, “our”, “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website http://www.jewelsmitra.com.
1. Information We Collect
a. Personal Information
When you interact with our Site, we may collect the following personal information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party payment gateways)
- Order and transaction details
- Any information you provide while contacting us (via forms, email, or WhatsApp)
b. Device & Usage Information
When you browse our Site, we automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Time zone and location (approximate)
- Pages viewed, products browsed, and time spent on the Site
- Referring website or search terms
2. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic and performance
- Enhance your shopping experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.
3. How We Use Your Information
We use the collected information to:
- Process and fulfill orders
- Communicate order updates, confirmations, and delivery information
- Provide customer support
- Improve our products, services, and website experience
- Send promotional offers, updates, and marketing communications (only if you opt-in)
- Prevent fraud and ensure website security
- Comply with legal and regulatory obligations
4. Sharing of Information
We do not sell or rent your personal information. We may share your information only with:
- Trusted third-party service providers (payment gateways, shipping partners, website analytics tools)
- Legal authorities, if required by law or to protect our legal rights
- Business partners strictly for order fulfillment and service improvement
All third parties are required to maintain the confidentiality and security of your information.
5. Payment Information
All payment transactions are processed through secure, PCI-compliant third-party payment gateways. Jewels Mitra does **not store** your complete payment card details on its servers.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction or update of inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details provided below.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies separately.
9. Children’s Privacy
Jewels Mitra does not knowingly collect personal information from individuals under the age of 18. If we become aware that such data has been collected, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with the revised date.