Welcome to Jewels Mitra (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website http://www.jewelsmitra.com and the purchase of products from us. By accessing or using this Site, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our Site.
1. Eligibility
By using this Site, you confirm that:
- You are at least 18 years of age, or
- You are accessing the Site under the supervision of a legal guardian
- You are legally capable of entering into binding contracts under applicable laws of India
2. Products & Descriptions
- Jewels Mitra offers jewelry products including gold, silver, diamonds, gemstones, and related items.
- Product images are for illustrative purposes only. Actual product color, size, or appearance may vary slightly due to lighting, photography, or screen resolution.
- We make every effort to ensure accurate product descriptions; however, minor variations may occur.
3. Pricing & Payments
- * All prices listed on the Site are in Indian Rupees (INR) unless stated otherwise.
- * Prices are subject to change without prior notice due to market fluctuations (especially gold, silver, and gemstone prices).
- * Payments must be made through authorized payment methods available on the Site.
- * We reserve the right to cancel orders due to pricing errors or unauthorized transactions.
4. Orders & Acceptance
- Placing an order does not guarantee acceptance.
- We reserve the right to accept, reject, or cancel any order at our discretion.
- Order confirmation is sent via email/SMS/WhatsApp once payment is successfully received.
- In case of order cancellation after payment, refunds will be processed as per our Refund Policy.
5. Shipping & Delivery
- Delivery timelines are estimates and may vary depending on location, product type, and external factors.
- Jewels Mitra is not responsible for delays caused by courier partners, natural events, or government restrictions.
- Risk of loss passes to the customer upon successful delivery.
6. Returns, Refunds & Exchanges
- Returns, refunds, and exchanges are governed by our Return & Refund Policy, available on the Site.
- Customized, engraved, or made-to-order jewelry may not be eligible for return.
- Products must be returned unused, in original packaging, with certificates and invoices intact.
7. Certification & Authenticity
- All applicable jewelry products are provided with relevant certifications (hallmark, diamond/gemstone certificates where applicable).
- Weight and purity may vary slightly within industry-accepted tolerance levels.
8. User Responsibilities
You agree not to:
- Use the Site for unlawful or fraudulent activities
- Provide false or misleading information
- Attempt to interfere with Site security or functionality
- Copy, modify, distribute, or exploit any Site content without written permission
9. Intellectual Property
All content on this Site, including text, images, logos, designs, graphics, and trademarks, is the exclusive property of **Jewels Mitra** and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.
10. Limitation of Liability
Jewels Mitra shall not be liable for:
- Any indirect, incidental, or consequential damages
- Losses arising from misuse of the Site or products
- Delays or failures beyond our reasonable control
Our maximum liability shall not exceed the value of the product purchased.
11. Indemnification
You agree to indemnify and hold harmless Jewels Mitra, its owners, employees, and partners from any claims, damages, losses, or expenses arising out of your violation of these Terms.
12. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use your personal information.
13. Termination
We reserve the right to suspend or terminate access to the Site without prior notice if these Terms are violated.
14. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.
15. Changes to Terms
We may update these Terms & Conditions from time to time. Continued use of the Site after changes indicates your acceptance of the updated Terms.